Chippin are committed to keeping your information secure and managing it in accordance with our legal responsibilities under the privacy and data protection laws where we operate.
By visiting our website or using any of our services, you agree to your personal information being used and disclosed in the manner set out in this Policy. In certain countries, we will not collect personal information from you unless you have specifically agreed to us doing so (for example through your acceptance of this Policy or via an electronic tick-box or other similar measures as required by local privacy and data protection laws).
You do not have to provide your personal information to us, but if you do not provide certain information we will only be able to provide limited services to you.
When you use chippin.co.uk, as is the case with most websites, certain limited information (such as your browser type and IP address) will be collected by us automatically.
We will also will collect and store certain personal and private information as follows:
We will collect basic contact information about you so that we can keep you informed and updated. This will include your name, address and email address.
We use the personal information collected from users for a number of purposes:
We will only use your information where we have obtained appropriate permissions from you (e.g. with tick boxes) and will only use the information in accordance with this Policy, or where it is required and authorised by law.
Where you have indicated you would like to receive updates we may send marketing in the form of email alerts and bulletins to tell you about developments in the services available through our website, together with tips, news stories and competitions related to our services and partners.
Where you have indicated that you would like to receive direct marketing communications from us, we will use your personal preferences which you have told us about, which we have derived from Cookies (see our Cookies Policy) and/or which we have inferred from your service usage (see Analytics below) or market research.
You can also unsubscribe from receiving certain electronic messages by following the “unsubscribe” instructions included in our communication and you may change your preferences and cease receiving direct marketing from us through your account settings.
We work closely with a number of trusted partners with whom we need to share personal information to help us operate the Chippin service. These include:
our related entities around the world, (see Working with other service providers and group companies) below; banks and payment providers - to authorise and complete payment transactions; organisations within the payment card industry to help prevent online fraud; law enforcement bodies in order to comply with any legal obligation or court order and, where we are otherwise requested to provide information, we may provide it but only in accordance with applicable privacy and data protection laws; We may also provide information to third party service providers who process information on our behalf to help run some of our internal business operations including email distribution, IT services and customer services (see Working with other service providers and group companies).
We will only share information with such organisations where we have your permission to do so in accordance with this Policy, or where we believe it is necessary for a legitimate reason connected with the services we offer.
You agree that we may disclose or share your personal information with such partners in order that we may operate the Chippin service.
For operational reasons, we transfer personal information to service providers who help us manage our systems and processes (such as card payment providers), and to deliver our services to users.
These service providers and group companies may be located in the UK, other countries in the European Economic Area or elsewhere in the world. Different privacy laws may apply in these countries and you understand and unambiguously consent to the transfer of personal information to these countries, group companies and service providers.
We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country or that the service provider acts at all times in compliance with applicable privacy laws. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in your home country.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.
We invest significant resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control. For more information see our security policy which explains our particular approach to ensuring the security of payment and card details.
Please notify us of any changes to your personal information which you have provided to us.
We keep records for as long as required to operate the service in accordance with legal, tax and accounting requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner and, where required by applicable law (e.g. in the UAE) we will notify you when such information has been disposed of.
We use analytics tools on our website to provide the service you request, identify service issues to us, improve our services and to provide content tailored to users' personal preferences and profiles.
These tools may be provided by third-party service providers and may include the collection and tracking of certain data and information regarding the characteristics and activities of visitors to our website. We may disclose data, including personal information, to certain such third-party services providers in order to obtain such services.
If you use buttons on our website linked to social media or similar sites (for example "Like" and/or "Share" buttons), content from our website may be sent back to that other website and, depending on your privacy settings, may be privately or publically visible.
You may request further details on these other tools and third parties from us.
Cookies are small computer files which are downloaded onto your device and collect information about the way in which you navigate and use our website and the internet. Cookies do not collect information which allows us to identify individual users. The information provided by cookies helps us to provide you with a more personal experience and allows us to make improvements to our services over time. You may delete and block all cookies or decide to just block certain types of Cookie via your browser setting. However, if you choose to block or delete Cookies, this may affect the functionality of the website.
For more information please refer to our separate Cookies Page.
You have the right to request copies of certain of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require us to stop processing your personal information.
In relation to all of these rights, please email or write to us at the address below. We will respond to your requests within all applicable timeframes.
In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.
This Policy only applies to the chippin.co.uk site. If you land on our site from other websites (or move to other sites from our website) you should read their separate privacy policies.
We keep this Policy under regular review and place updates on chippin.co.uk from time to time. Please review this policy periodically for changes.
However, we will always notify you of material changes we make to this Policy and, where required under applicable privacy and data protection legislation, we will appropriately notify or give you the option to consent to changes to the Policy.
If you do not accept the amended Policy, please stop using our website.
If you have any questions about this Policy, or would like to exercise your rights with respect to your personal information, please contact us via firstname.lastname@example.org
Date: March 2016